USA Gladiator Shipping Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
We are committed to delivering high-quality athletic gear promptly and efficiently. This Shipping Policy outlines our shipping methods, timelines, costs, and other pertinent details to ensure a smooth and transparent shopping experience.
- Shipping Destinations
USA Gladiator proudly ships to customers worldwide, including:
- United States: All 50 states and U.S. territories.
- International: We offer international shipping to various countries. You can get in touch with our customer support team to find out if deliver to your relevant country. Please note that shipping times and costs may vary based on the destination.
- Shipping Methods and Delivery Times
We offer multiple shipping options to cater to your needs:
- Standard Shipping: Estimated delivery within 5–7 business days.
- Priority Shipping: Estimated delivery within 3–5 business days.
- Express Shipping: Estimated delivery within 2–3 business days.
Please note: Delivery times are estimates and may be affected by factors beyond our control, such as customs delays or weather conditions.
- Order Processing Time
Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.
- Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method and destination. We offer:
- Free Standard Shipping on orders over $130 within the continental United States.
- International Shipping: Costs vary depending on the destination and shipping method chosen.
Note: Custom gear orders may incur additional shipping charges due to production and handling requirements.
- Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order through the carrier’s website using the provided tracking number.
- International Shipping Details
For our international customers:
- Customs and Duties: Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient.
- Delivery Times: International delivery times vary based on destination and customs processing. Estimated delivery times will be provided at checkout.
Please ensure that the shipping address provided is accurate to avoid delays.
- Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Certain products may have shipping restrictions due to size, weight, or destination regulations.
- Order Modifications and Cancellations
If you need to modify or cancel your order, please contact our Customer Service team at [Insert Customer Support Email Address] or call [Insert Phone Number] as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, changes may not be possible.
- Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact Us: Reach out to our Customer Service team within 7 days of the expected delivery date.
- Provide Details: Include your order number and any relevant information.
- Investigation: We will work with the carrier to investigate the issue and determine the appropriate resolution.
Please retain all packaging materials and damaged items until the issue is resolved.
- Custom Gear Orders
Custom gear orders are made-to-order and may have different shipping timelines:
- Production Time: Approximately 6–8 weeks after the team store’s close date.
- Shipping Costs: A shipping charge of 6% of the subtotal (minimum $12) applies to all custom gear orders.
Custom gear orders are final sale and cannot be returned or exchanged.
- Contact Us
For any questions or concerns regarding shipping, please contact our Customer Service team:
- Email: [Insert Customer Support Email Address]
- Phone: [Insert Phone Number]
- Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Note: This Shipping Policy is subject to change without notice. Therefore, is highly recommended that you continue to review this policy periodically for any updates.