USA Gladiator Refund Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

USA Gladiator strives to deliver premium-quality gear and unmatched customer satisfaction. If you’re not entirely happy with your purchase, we’re here to help. This Refund Policy explains your rights, outlines the terms of returns, exchanges, and refunds, and ensures your shopping experience is protected and supported.

This policy applies to all online purchases made through our official website and is designed to be fair, transparent, and easy to understand.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, your item must meet the following conditions:

• Purchased directly from USA Gladiator (via our official website).
• Returned within 30 days of the delivery date.
• Unused and in original condition, with all tags, packaging, and accessories included.
• Accompanied by valid proof of purchase, such as a receipt or order confirmation email.

Products that are used, washed, altered, damaged, or missing parts not due to our error may not qualify for a refund.

2. Non-Returnable and Non-Refundable Items

Some products are final sale and not eligible for return, exchange, or refund. These include:

• Items marked as Clearance or Final Sale
• Gift cards
• Personalized, customized, or monogrammed items
• Underwear, socks, or compression wear (for hygiene reasons)
• Digital products or downloadable content
• Items damaged through misuse or negligence

Before completing your order, please review the product details. If an item is non-returnable, this will be clearly stated in the product description.

3. How to Initiate a Return

To begin the return process:

1. Email us at: [returns@usagladiator.com] with the subject line: Return Request – [Order Number]
2. Include the following in your message:
   • Full name
   • Order number
   • Reason for return
   • Photo of the item (if damaged or defective)
3. Once your request is reviewed and approved, we will send a Return Authorization (RA) Number and instructions on how to return your item.
4. Carefully pack your item and ship it using a trackable carrier to the return address provided.

Note: Returns sent without prior authorization or without an RA number may not be accepted or refunded.

4. Return Shipping Costs

• If your return is due to our error (e.g., wrong item, damaged product), USA Gladiator will cover the cost of return shipping.
• If the return is due to customer preference (e.g., size issue, change of mind), the customer is responsible for return shipping fees.

We recommend using an insured and trackable shipping service. USA Gladiator is not responsible for lost or undelivered return shipments.

5. Refund Processing Time

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

• Refunds are typically processed within 5 to 7 business days.
• The refund will be issued to your original method of payment (credit card, PayPal, etc.).
• Depending on your bank, it may take additional time for the refund to appear in your account.

If your refund is denied, we will return the item to you and provide a written explanation.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank or credit card statement.
2. Contact your payment provider, as processing times may vary.
3. If there is still no sign of the refund, please contact us at [support@usagladiator.com].

We will work promptly to resolve any refund delays or issues.

7. Exchanges

We offer exchanges for:

• Defective or damaged items
• Wrong size or color received
• Incorrect product shipped

To request an exchange:

1. Contact us at [returns@usagladiator.com] within 30 days of delivery.
2. State the reason and desired replacement item.
3. Follow the return process for the original item.

Once we receive and inspect your return, we will ship your replacement item at no extra cost if the issue was our error. If the item is no longer available, we’ll offer a comparable alternative or refund.

8. Damaged or Defective Items

We take quality seriously and carefully inspect all products before shipping. However, if you receive an item that is defective, damaged in transit, or different from your order:

1. Contact us within 7 days of delivery.
2. Include photos of the damage and packaging.
3. We will investigate the issue and, if valid, offer a replacement or full refund at no additional cost.

Do not discard packaging or the damaged item until we’ve reviewed the claim. In some cases, the shipping carrier may need to inspect the parcel.

9. Order Cancellations

Orders may be canceled if:

• The request is made within 12 hours of placing the order.
• The order has not yet shipped.

To cancel an order, email [support@usagladiator.com] with your order number and reason. If your order has already shipped, we cannot cancel it, but you may return it after delivery in accordance with this policy.

10. Price Adjustments

If an item you purchased goes on sale within 7 days of your purchase, we’re happy to honor the price difference in the form of store credit.

Please email [support@usagladiator.com] with your order number and a screenshot of the new price. Price adjustments are not available for clearance or final-sale items.

11. International Orders

International orders are eligible for returns under the same 30-day window, but the following terms apply:

• Customers are responsible for return shipping costs and any customs duties or taxes.
• Original shipping fees are non-refundable.
• Refunds will be issued in U.S. dollars and may be subject to currency conversion differences.

Please contact our international returns team at [intl@usagladiator.com] for detailed instructions.

12. Gift Returns

If you received a USA Gladiator item as a gift:

• You may return the item for a store credit (gift card), as long as it meets our standard return criteria.
• Refunds will not be issued to gift recipients.
• If the gift was sent directly to you, please provide the order number or the name and email of the purchaser.

Contact [gifts@usagladiator.com] for assistance with gift returns.

13. Store Credit

If you choose to receive store credit instead of a refund:

• Store credit is issued as a digital gift card to your email.
• It can be used on any future purchase and has no expiration date.
• If your return value exceeds the gift card value, you’ll need to pay the difference using another payment method.

Store credit is a great way to exchange or replace items quickly without going through the refund process.

14. Bulk & Custom Orders

For bulk or customized orders, including team uniforms or branded apparel:

• Returns and refunds are reviewed on a case-by-case basis.
• We encourage you to request a sample before placing large or personalized orders.
• Once production begins, custom orders cannot be canceled or refunded unless there is a manufacturing defect.

For support, please reach out to [custom@usagladiator.com].

Contact Us

If you have questions or need assistance, we’re here to help:

USA Gladiator Customer Service
Email: [support@usagladiator.com]
Phone: [Insert Phone Number]
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)